May 26, 2020
The COVID-19 pandemic has changed our world, and has had an especially negative impact on the travel industry. As the situation continues to evolve, please know that we are being proactive and planning for the future. We too, are learning from each new development and are adjusting our operations accordingly. Our company is working tirelessly and continuously on this mission.
All of us at Good Times Travel thank you for your continued understanding, patience and trust as we work through this challenging situation. The support we've received from our guests has been incredible. The many thoughtful and encouraging comments from our guests go a long way to lift our spirits and provide that positive outlook we hold for the future. We remain optimistic and have a great deal to be excited about. And by transferring their funds to another tour or keeping the funds on their account as a credit, our clients in overwelming numbers have demonstrated their support for us and willingness to help us bridge the gap to the day we can resume tours. By working together, we can overcome this challenge, begin to reopen our company and responsibility get us traveling again.
Good Times Travel will operate tours again. We have the financial resources and resolve to face the challenges that lie ahead. Rest assured, we will uphold our commitments to safety, honesty and trust, which have allowed us to create the beloved travel experiences that we offer.
We will not resume operation of our tours until it is safe to do so. And while we cannot predict when our tours will resume, in the meantime we are continuing to offer our guests peace of mind about their future travel plans with us. We are following guidance set forth by the U.S. Travel Association developed in conjunction with the Centers for Disease Control and Prevention (CDC) and public health experts to instill confidence in our travelers by remaining focused on their health and safety. We are developing a strategy to reduce the risks of COVID-19 transmission for when our tours do resume. This strategy includes limiting the occupancy onboard the motorcoach to allow for social distancing, requiring face coverings, following health screening procedures, instituting enhanced sanitation procedures and continuing to educate both our employees and guests in their shared responsibility to help protect each other in a COVID-19 environment.
Our physical office will remain closed until we resume the operation of tours. A limited number of staff is working from home and responding to e-mails and voicemails as quickly as possible. We apologize for any delay in returning your call. E-mail remains the most effective way to communicate with us.
Thank you for your patience and understanding as we give each tour, client, booking and transaction the time and attention they require.
Rescheduled/Cancelled Tours, Tour Credits
Many departures have already been rescheduled, postponed or cancelled, and unfortunately there are likely more to come. Our list of departures on this website is up-to-date so it is obvious which tours are still scheduled to operate and which have been rescheduled or cancelled.
As of May 26, all single-day tours departing through July 5 (as well as Pageant of the Masters, Hollywood Bowl and Cal Phil tours) and all multi-day tours departing through July 30, 2020 have been rescheduled, postponed or cancelled. We are in the process of reaching out to the guests on each departure. For tours after these dates that have not been rescheduled or cancelled, we are monitoring the situation and will continue to reschedule or cancel departures as the situation warrants. We are not outright rescheduling or cancelling tours more than 30 days out for two reasons:
1. To allow our staff to keep up with credits for those tours that have cancelled
2. Because the vendors that we work with on a particular tour may not have rescheduled or cancelled yet and, therefore, we cannot reschedule or cancel the tour before the vendor does or we will risk not receiving a credit on your behalf
We are dealing with over 250 tour cancellations thus far - which equates to contacting and crediting almost 10,000 travelers on those tours. If you haven't heard from us yet regarding a rescheduled/cancelled tour, we are working in chronological order and slowly but surely working our way towards you.
When the decision is made to reschedule or cancel a tour, each traveler on that tour is contacted by e-mail or phone as quickly as possible. When possible, we are rescheduling the tour and can rebook you immediately and transfer your funds to the new date. In other cases, a tour credit that does not expire is being added to each travelers' account to be used towards any tour or cruise we offer.
Until Good Times Travel reschedules or cancels a tour, a tour is considered to be operating as scheduled. Therefore, our current cancellation policy (which requires we keep an administrative fee) is still in effect for those tours not yet cancelled by Good Times Travel. Due to the uncertain times, we ask that you refrain from cancelling tours past July 5, 2020 at this time. We may be forced to cancel the tour anyways if the COVID-19 situation demands it, and your patience will provide greater value for you.
We look forward to welcoming you onboard soon when the excitement and anticipation of traveling will have returned. And we will be ready to help you fulfill your travel dreams.
Sending well wishes,
Good Times Travel